Hendon Heritage Return & Exchange Policy

At Hendon Heritage, your comfort, health, and confidence are at the heart of everything we do. Because our intimates are personal garments, each piece you receive is entirely your own — fresh, never tried on, and made just for you.

To maintain this level of care and hygiene, we’re unable to accept returns or exchanges once a garment has left our studio.

That said, we’re committed to helping you find your perfect fit and feel completely happy with your experience. Please don't hesitate to reach out before ordering if you’re unsure which size to choose — our team is always here to help.

Right Fit Guarantee

We understand shopping for intimates online can feel uncertain. If you've used our size guide and your first pair isn’t quite the right size, we offer a one-time Right Fit courtesy discount on your next order. Just email us within 7 days of delivery, and we’ll take care of you.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email a quick photo and your order number to info@hendonheritage.com within 7 days, and we’ll make it right immediately.

Order Cancellations

Orders can be canceled within 2 hours of purchase. After that, your order begins its journey to you and can no longer be changed or canceled.

Our Promise of Purity & Sustainability

Every Hendon Heritage piece is crafted in small batches and shipped without excess packaging to minimize waste and honor the planet. Because each garment goes directly from our hands to yours, we’re unable to accept worn returns — this ensures that every pair you receive is impeccably clean, consciously made, and exclusively yours.

It’s our way of protecting your wellbeing, preserving our planet, and staying true to the care and integrity behind everything we create.